Customer Support

Customer support used to mean a face-to-face conversation with a customer, or a phone call. Today, technology has changed how we approach customer support. It now encompasses the internet, websites, webchats, and even smart phone apps. The customer experience begins long before the purchase is made.

With our Customer Support workshop, your participants will discover new opportunities in customer support services via the internet, but also how to use these opportunities to their advantage.

Course Topics Include: 

(This is a sample outline. We are always evolving the program to fit the needs of our clients.)

1. What Is Customer Service?
2. Challenges
3. Email
4. SMS
5. Webchat
6. Multi-Channel Apps
7. Support Ticket Apps
8. Documentation
9. Feedback
10. Be Proactive