Customer Service

Each and every one of us serves customers, whether we realize it or not. Maybe you’re on the front lines of a company, serving the people who buy your products. Perhaps you’re an accountant, serving the employees by producing their pay checks and keeping the company running. Or maybe you’re a company owner, serving your staff and your customers.

The Customer Service workshop will look at all types of customers and how we can serve them better and improve ourselves in the process. Your participants will be provided a strong skillset including in-person and over the phone techniques, dealing with difficult customers, and generating return business.

Course Topics Include: 

(This is a sample outline. We are always evolving the program to fit the needs of our clients.)

1. Who We Are and What We Do
2. Establishing Your Attitude
3. Identifying and Addressing Their Needs
4. Generating Return Business
5. In-Person Customer Service
6. Giving Customer Service over the Phone
7. Providing Electronic Customer Service
8. Recovering Difficult Customers
9. Understanding When to Escalate
10. Ten Things You Can Do to WOW Every Time Ten Tips