Call Center Training

Phone skills are a highly valuable tool to have in an employee’s skill-set, and Call Center Training will help provide those skills. This course will help your participants improve their phone skills which will make them more confident, improve sales, and help gain new customers while retaining your current clientele. A more confident employee is also one that is happier, and happier employees will produce happier customers.

Call Center Training will lower costs as it can reduce turnover. Participants will learn the skills to improve productivity and performance. This will produce a positive environment throughout your company and help influence the organization as a whole. Evaluating metrics and coaching are also used to make sure the participants are reaching their potential, and to keep their skill-set at a high level.

Course Topics Include: 

(This is a sample outline. We are always evolving the program to fit the needs of our clients.)

1. The Basics (I)
2. The Basics (II)
3. Phone Etiquette
4. Tools
5. Speaking Like a Star
6. Types of Questions
7. Benchmarking
8. Goal Setting
9. Key Steps
10. Closing